Serving Dreams June 30th 9am Sea Isle City
Date and Time
Thursday Jun 30, 2016
9:00 AM - 11:00 AM EDT
Tuesday, June 30, 2016
Check-in begins at 8:30 am
Workshop from 9:00 - 11:00 am
Location
The Lobster Loft, Sea Isle City
318 42nd Pl,
Sea Isle City, NJ 08243
Fees/Admission
This training is provided through a cooperative effort with Atlantic Cape Community College and Cape May County Chamber of Commerce Education Foundation and funded through a grant from the New Jersey Community College Consortium for Workforce and Economic Development and the NJ Department of Labor and Workforce Development.
Contact Information
Brigitta Scott
Send Email
Description
Program Description
Who doesn’t love a great piece of cake? The same holds true for a great service experience. As Cape May County has embarked on its mission to Serving Dreams in 2016, this program will provide the 4 essential ingredients that will have participants thinking Service is a Piece of C.A.K.E.TM The perfect recipe is a great combination of Communication, Attitude, Knowledge and Excellence.
Attendees who actively participate in this program will be joining others throughout Cape May County on the journey towards ‘Serving Dreams’. Together we will create incredible experiences for our customers, our teams, and our community.
Program Objectives
- Breakdown the 4 essential principles of providing outstanding service – Communication, Attitude, Knowledge and Excellence
- Identify ways to implement the Ritz Carlton’s 3 Steps of Service into your operation
- Appreciate the financial impact of a family of 4 on a week’s vacation to Cape May County
- Inspire Service Providers to seek opportunities to create “WOW” experiences.