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BEGIN:VEVENT
DTSTART:20190603T210000Z
DTEND:20190603T233000Z
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SUMMARY:Customer Service Seminar: Critical Elements of Customer Service
DESCRIPTION:Presented By: Susan Adelizzi-Schmidt\, Suasion Communications Group\n\n\n\n\n\nWhile many companies promise to deliver an incredible customer experience\, some are better at delivering than others. This seminar will highlight five critical elements of customer service that\, when they are adopted as company culture and delivered by you\, will bring customers back time and time again to experience\n\nservice that outdoes the competition.\n\nThis seminar will cover:\n\n   Defining Customer Service\n\n   Understanding how your own behavior affects the behavior of others\n\n   Developing confidence and skill as a problem solver\n\n   Learning techniques to deal with difficult customers\n\n   Keeping a strong Customer Service Focus
X-ALT-DESC;FMTTYPE=text/html:Presented By: <strong>Susan Adelizzi-Schmidt</strong>\, Suasion Communications Group<br />\n<img alt="" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/1667/Image/SusanAHeadshot.png" style="width: 200px\; height: 240px\;" /><br />\n<br />\n<span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">While many companies promise to deliver an incredible customer experience\, some are better at delivering than others. This seminar will highlight five critical elements of customer service that\, when they are adopted as company culture and delivered by you\, will bring customers back time and time again to experience<br />\nservice that outdoes the competition.</span></span></span><br />\n<span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">This seminar will cover:<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\;</span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;"> Defining Customer Service<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\; </span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">Understanding how your own behavior affects the behavior of others<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\;</span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;"> Developing confidence and skill as a problem solver<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\;</span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;"> Learning techniques to deal with difficult customers<br />\n&nbsp\;</span></span></span><span style="font-weight:bold\;language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">&middot\; </span></span></span><span style="language:en-US\;"><span style="font-family:calibri\;"><span style="font-size:12.0pt\;">Keeping a strong Customer Service Focus</span></span></span>
LOCATION:Atlantic Cape Community College Cape May Campus 340 Court House South Dennis Road Cape May Court House\, NJ 08210
UID:e.1667.182355
SEQUENCE:3
DTSTAMP:20260929T082609Z
URL:https://chamber.capemaycountychamber.com/events/details/customer-service-seminar-critical-elements-of-customer-service-182355
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