Description

Presented By: Susan Adelizzi-Schmidt, Suasion Communications Group


While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This seminar will highlight five critical elements of customer service that, when they are adopted as company culture and delivered by you, will bring customers back time and time again to experience
service that outdoes the competition.
This seminar will cover:
 · Defining Customer Service
 · Understanding how your own behavior affects the behavior of others
 · Developing confidence and skill as a problem solver
 · Learning techniques to deal with difficult customers
 · Keeping a strong Customer Service Focus